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    Shipping from the USA/ 3 day production time

    FAQs

    Production

    How long does production take?

    My Comfy Canvas is proud to have the fastest turn around time in the industry! Our artists design and print your custom hoodie within 3 days.

    Do I get to see my design before it's printed?

    To optimize our production time, customer proofs and revisions are not permitted. Trust us, you'll love our artist rendition of your pet on your new Comfy Canvas, and let's be honest, being surprised to see the final masterpiece is half the fun!

    Can I change or cancel my order?

    Order changes or cancellations are only permitted within 12 hours of placing your order. After this time our artists will have already started on your artwork so no order changes can be made.

    If you wish to change or cancel your order please email us within 12 hours.

    What types of pets do you accept?

    We accept all types of pets! Most commonly our customers upload pictures of their dogs, but cats, birds, horses, fish, hamsters & more are welcome!

    How do I know what type of photo to upload?

    Be sure to follow our photo guidelines when selecting a photo to upload, this is the best way to ensure you will be happy with our artists depiction of your pet. Images that are too small, low quality, or taken in bad lighting can result in inaccurate pet art.

    Can you do multiple pets?

    We would be happy to design a creation for you with more than 1 pet, especially if you can't pick favorites! Additional pets can be added for $10 each. If you'd like to request this option just send us an email before placing an order.

    Shipping

    How long does shipping take?

    Shipping options are displayed at checkout. My Comfy Canvas ships worldwide from the USA. We offer options for both Standard and Express shipping at checkout. See below for shipping estimates.

    USA:
    - Standard 4-10 business days
    - Express 3-5 business days

    International:
    - Standard 12-20 business days
    - Express 3-7 business days

    *International shipping time may vary due to customs processing times.

    Will there be additional customs fees if I live outside of the USA?

    It is important to note that shipments outside of the USA may incur additional fees. The customer is fully responsible for any applicable customs fees, import duties, taxes, or any other charges. Unfortunately we can not predict these charges, please check with your local customs office for more information.

    How do I track my order?

    A tracking number will be sent to you when your product ships. Please note that tracking may not available for all international orders.

    Returns & Refunds

    Do you offer refunds?

    My Comfy Canvas is a unique creation, made just for you! Due to the nature of this product we are unable to accept returns or exchanges. Please review the size chart and photo guidelines before placing your order.

    What if I don't like the artwork?

    Customer satisfaction is extremely important to us! Although we do not accept returns, if you are not 100% satisfied with your product send us an email and we will do what we can to make it right.

    My order arrived damaged or is incorrect, what do I do?

    If your order arrives and it is incorrect, defective, or damaged please report the issue to us as soon as possible. Send us an email providing photo evidence and we will send you a replacement ASAP.
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